Private POlicy
Last updated: 13th January 2026
1. Introduction
This privacy policy explains how we collect and use personal data when you use our website, contact us, make a reservation, or interact with us online.
If you do not agree with this policy, please stop using the website.
2. Who we are
Olimera is operated by:
Legal entity: SC Leisure Limited
Trading name: Olimera
Registered address: Kalamu House, 11 Coldbath Square, London, United Kingdom, EC1R 5HL
Email: northwood@olimera.co.uk
Telephone: 01923 617631
We are the “controller” of personal data for the purposes of UK data protection law.
3. How to contact us and complaints
If you have questions, or want to exercise your rights, contact us using the details above.
You can also complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: ico.org.uk. We would appreciate the opportunity to deal with your concerns first.
4. The personal data we collect
Depending on how you use the website and our services, we may collect:
Identity and contact details: name, email address, telephone number.
Reservation information: booking date/time, party size, special requests, dietary and allergy information you choose to provide.
Communications: messages you send us by email, forms, or social media.
Technical and usage data: IP address, browser type, device identifiers, pages visited, approximate location derived from IP, and cookie-related data.
Marketing preferences: whether you have opted in or out, and what communications you prefer.
Sensitive data (special category data): allergy and dietary information can be treated as health-related information. We only process this if you choose to provide it and it is necessary to meet your request, or where permitted by law.
We do not intentionally collect data about children. If you think a child has provided data to us, contact us, and we will address it.
5. How we collect personal data
We collect data in the following ways:
Directly from you when you fill in forms, sign up for emails, contact us, or make a booking.
Automatically through cookies and similar technologies when you browse the website.
From third parties you choose to use, such as reservation platforms, delivery partners, or social media platforms, in line with their settings and policies.
6. How we use your personal data and our legal bases
We use personal data only where we have a lawful basis, including:
A. To manage reservations and enquiries
What we do: confirm bookings, respond to enquiries, contact you about changes, accommodate dietary requests where possible.
Legal basis: performance of a contract, or steps at your request before a contract; legitimate interests in running our business.
Allergy/dietary information: processed because you provide it and it is necessary to handle your request, and where permitted by law.
B. To send marketing communications (if you opt in)
What we do: send news, events, offers.
Legal basis: consent.
You can opt out at any time using the unsubscribe link or by contacting us.
C. To operate and improve the website
What we do: analytics, troubleshooting, preventing fraud and abuse, improving content and performance.
Legal basis: legitimate interests, and for cookies where required, consent.
D. To meet legal and regulatory obligations
What we do: comply with legal requests, accounting and tax requirements, responding to regulators.
Legal basis: legal obligation; legitimate interests.
7. Who we share personal data with
We may share personal data with trusted service providers, including:
Reservation and guest management providers (to take and manage bookings).
Website hosting and IT support providers.
Email marketing providers (only if you opt in).
Analytics providers (subject to cookie settings).
Professional advisers (legal, accounting) where necessary.
Authorities or regulators where we are required to do so.
We do not sell personal data.
8. International transfers
Some of our suppliers may process data outside the UK. Where this happens, we use appropriate safeguards required by UK data protection law, such as UK adequacy regulations or approved contractual protections.
9. Data security
We use reasonable technical and organisational measures designed to protect personal data. No system is completely secure, but we take steps to reduce risks such as unauthorised access, loss, or misuse.
10. How long we keep personal data
We keep personal data only for as long as needed for the purpose it was collected, including:
Reservation and enquiry records: typically for a short operational period, then deleted or anonymised unless we need to keep them for complaint handling or legal reasons.
Marketing lists: until you unsubscribe or we remove inactive contacts in line with our retention practices.
Technical data: retained in line with our cookie and analytics settings.
Exact retention periods can vary depending on the type of data and our legal obligations.
11. Your rights
You may have rights under UK data protection law, including:
Access to your personal data.
Correction of inaccurate data.
Deletion of your data in certain circumstances.
Restriction of processing in certain circumstances.
Objection to processing based on legitimate interests.
Data portability for data you provided, in certain circumstances.
Withdrawal of consent at any time (for marketing and other consent-based processing).
We may need to verify your identity before responding.
12. Cookies
We use cookies and similar technologies to operate the website and understand how it is used.
You can manage cookies through our cookie banner (where available) and through your browser settings. Blocking some cookies may affect site functionality.
Cookie types we may use include:
Essential cookies (needed for the site to work).
Analytics cookies (to understand site usage).
Functionality cookies (to remember preferences).
If you want a standalone cookie policy page, you can lift this section into a separate “Cookie Policy” and expand it with your specific cookie list.
13. Third-party links
Our website may link to third-party sites (for example reservation or delivery platforms). Their privacy practices are their own, so please review their policies.
14. Changes to this policy
We may update this policy from time to time. We will post the latest version on the website and update the “Last updated” date.